If you have a Setcom product that needs repair or that you would like converted to a new configuration, please contact our repair department:
3019 Alvin DeVane Blvd.
Austin, TX 78741
1-650-965-8020 ext 703
Before calling, please have the following information:
- the Setcom product number affixed to the product;
- the make and model of the radio with which the product was designed to work;
- for conversions, the make and model of the radio with which you'd like the product to work;
- a summary of any modifications made to the product in the field (ie if the product was converted to work with a radio other than the one with which it was designed to work).
Return Merchandise Authorization Number
All repairs and conversions must be accompanied by a Return Merchandise Authorization (RMA) number. Contact Setcom at 1-650-965-8020 x703 or email for an RMA number. Repairs and conversions without prior authorization may be significantly delayed.
Repairs and Conversions Policies
Setcom reserves the right to invoice $30.00, inclusive of shipping and handling, for items where no problem is found. Please ensure that items are thoroughly tested prior to sending them for repair.
Setcom reserves the right to invoice $30.00, plus shipping and handling, for non-Setcom items sent for repair. If you
are unsure whether an item is a Setcom product, please call 1-650-965-8020 or email
For Technical Support
Please visit the Technical Support section of this site,
call 1-650-965-8020 x703 or email