650-965-8020

Warranty

During the warranty period, Setcom Corporation will repair or replace, at its option, any parts found to be defective in workmanship or materials, under normal and proper use and service; and which our examination shall disclose to be defective in our good faith judgment. This obligation to replace defective equipment does not require replacement of the complete unit, but only the defective component if the unit can be rendered normally operable by replacement of the defective component.

This warranty is only valid for the original purchaser of this product.

Last updated on June 14th, 2024
1. Warranty Details

This warranty does not cover failure found to have been caused by abnormal wear, damage, abuse, tampering, collision, modification, misuse, accident or other damage from external sources, whether or not Setcom is advised of the conditions under which Setcom goods are to be used. This warranty does not cover any other equipment or vehicle to which this product may be attached or connected.

To obtain warranty service, do not attempt to repair or service the product, as any such attempt will void this Limited Warranty. All work under warranty must be performed by Setcom.

Before returning an item for warranty repair, please complete the Return Merchandise Authorization (RMA) Form. Warranty items that are returned without prior authorization may be significantly delayed.

Return the complete unit with the provided pre-printed RMA form, to:

Setcom Corporation
Repair Department
RMA Number: _______________
3019 Alvin DeVane Blvd.
Suite 560
Austin, TX 78741

The items should be securely packaged in its original container, or equivalent, along with proof of the date of original purchase of the product (copy of purchase order, invoice, or packing slip). For units or components returned in accordance with the above, Setcom will, at its option, either repair or replace any component found to be defective, at no cost for parts or labor, and return the repaired or replaced unit or component.

The above exclusively represents the extent of the warranty provided by Setcom. Any expressed or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall Setcom be liable for any direct, indirect, incidental, special, exemplary, or consequential damages, including, but not limited to, procurement of substitute goods or services, loss of use, damage to or destruction of property, personal injury or death, however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of Setcom products, even if advised of the possibility of such damage.

The warranty period for Setcom’s radio-mixer / intercom systems (e.g. 900SP, 900MAX, 950, 977, 1310 and 1600 Systems) is a period of two years from the date of purchase. The warranty for Setcom’s intercom systems includes the related headsets, peripherals and accessories.

The warranty period for all other Setcom products, including police motorcycle products (e.g. motorcycle cable kits, helmet kits and SuperMics) and stand-alone headsets (e.g. CSB-990MAX and Twin-Talk headsets) is a period of one year from the date of purchase.

2. Returns

All Setcom returns are subject to the approval of management. Refunds are issued in the same form as the original payment or as merchandise credit.

An RMA is required before sending any equipment in to return for an exchange, credit, or refund.  Returns are only valid if requested within 30 days of invoice date. Please call if attempting to return items outside of the 30 day return policy.  Item(s) must be in new and in original packaging to receive full credit.  Otherwise, restocking fees may apply.

*** If a product was purchased through a Setcom dealer, please contact that dealer for their return policy information.

Please note that the following items are not eligible to return for credit or refund:

  1. Labor and/or installation services
  2. Items that are marked as non-cancellable non-returnable (NCNR) on your invoice
  3. Shipping costs

Customers must complete the Return Merchandise Authorization (RMA) Form prior to returning any items.

Refunds for returns without prior authorization may be significantly delayed. RMAs for returns will be valid for 30 days. Therefore, returns must be received by Setcom within 30 days from the RMA issue date to receive full credit.

Please allow up to 30 days for a refund to be processed.

3. Repairs

Customers must complete the Return Merchandise Authorization (RMA) Form prior to any repairs being completed. 

Repairs and conversions without prior authorization may be significantly delayed.

Setcom Items

Setcom reserves the right to invoice, inclusive of shipping and handling, for items where no problem is found. Please ensure that items are thoroughly tested prior to sending them for repair.

Non-Setcom Items

Setcom reserves the right to invoice, plus shipping and handling, for non-Setcom items sent for repair. 

If you are unsure whether an item is a Setcom product, please call 650-965-8020 or email tech@setcomcorp.com

4. Aged Equipment Repair Policy

We understand that some of our customers possess electronics equipment that has been in use for more than a decade. While we appreciate the longevity of your products, it’s important to note that equipment aged 10 years or more may encounter challenges related to compatibility, availability of spare parts, and overall reliability. Therefore, sending equipment aged 10 years or more for repair is not recommended.

For such equipment, a $50 flat fee is applicable for the repair evaluation, covering assessment and issue identification. Please note, this fee is non-refundable.

Consider Repair Costs:

Repairs for equipment over 10 years old could outweigh the cost of new replacements. Evaluate expenses against the product’s current market value.

Performance and Quality Alert:

Repairs on equipment 10 years or older might not fully restore original performance due to aging components and compatibility concerns.

For guidance on managing older equipment, reach out to our customer support. Please call 650-965-8020 or email tech@setcomcorp.com with any questions.