Warranty
During the warranty period, Setcom Corporation will repair or replace, at its option, any parts found to be defective in workmanship or materials, under normal and proper use and service; and which our examination shall disclose to be defective in our good faith judgment. This obligation to replace defective equipment does not require replacement of the complete unit, but only the defective component if the unit can be rendered normally operable by replacement of the defective component.
This warranty is only valid for the original purchaser of this product.
1. Warranty Details
This warranty does not cover failure found to have been caused by abnormal wear, damage, abuse, tampering, collision, modification, misuse, accident or other damage from external sources, whether or not Setcom is advised of the conditions under which Setcom goods are to be used. This warranty does not cover any other equipment or vehicle to which this product may be attached or connected.
To obtain warranty service, do not attempt to repair or service the product, as any such attempt will void this Limited Warranty. All work under warranty must be performed by Setcom.
Before returning an item for warranty repair, please obtain a Return Merchandise Authorization (RMA) number from Setcom by calling 650-965-8020 x703 or emailing tech@setcomcorp.com. Warranty items that are returned without prior authorization may be significantly delayed.
Return the complete unit, all shipping charges prepaid, return or delivery receipt required, to:
Setcom Corporation
Repair Department
RMA Number: _______________
3019 Alvin DeVane Blvd.
Suite 560
Austin, TX 78741
The items should be securely packaged in its original container, or equivalent, along with proof of the date of original purchase of the product (copy of purchase order, invoice, or packing slip). Enclose a copy of the RMA form with an explanation of the nature of the problem. For units or components returned in accordance with the above, Setcom will, at its option, either repair or replace any component found to be defective, at no cost for parts or labor, and return the repaired or replaced unit or component.
The above exclusively represents the extent of the warranty provided by Setcom. Any expressed or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall Setcom be liable for any direct, indirect, incidental, special, exemplary, or consequential damages, including, but not limited to, procurement of substitute goods or services, loss of use, damage to or destruction of property, personal injury or death, however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of Setcom products, even if advised of the possibility of such damage.
The warranty period for Setcom’s radio-mixer / intercom systems (e.g. 900SP, 900MAX, 950, 977, 1310 and 1600 Systems) is a period of two years from the date of purchase. The warranty for Setcom’s intercom systems includes the related headsets, peripherals and accessories.
The warranty period for all other Setcom products, including police motorcycle products (e.g. motorcycle cable kits, helmet kits and SuperMics) and stand-alone headsets (e.g. CSB-990MAX and Twin-Talk headsets) is a period of one year from the date of purchase.
2. Returns
All Setcom returns are subject to the approval of management. Refunds are issued in the same form as the original payment or as merchandise credit.
*** If a product was purchased through a Setcom dealer, please contact that dealer for their return policy information.
Please note that the following items are not eligible for return:
- Labor and/or installation services
- Items that are abused
- Items that are marked as non-returnable on your quote or invoice
- Shipping costs
All returns must be accompanied by a Return Merchandise Authorization number. To obtain an RMA number please call or email:
1-650-965-8020 x703 or email tech@setcomcorp.com for an RMA number.
Refunds for returns without prior authorization may be significantly delayed. RMAs for returns will be valid for 30 days. Therefore, returns must be received by Setcom within 30 days from the RMA issue date to receive full credit.
Please allow up to 30 days for a refund to be processed.
3. Repairs
All repairs and conversions must be accompanied by a Return Merchandise Authorization (RMA) number. Contact Setcom at 1-650-965-8020 x703 or email tech@setcomcorp.com for an RMA number.
Repairs and conversions without prior authorization may be significantly delayed.
Setcom Items
Setcom reserves the right to invoice, inclusive of shipping and handling, for items where no problem is found. Please ensure that items are thoroughly tested prior to sending them for repair.
Non-Setcom Items
Setcom reserves the right to invoice, plus shipping and handling, for non-Setcom items sent for repair.
If you are unsure whether an item is a Setcom product, please call 1-650-965-8020 or email tech@setcomcorp.com
4. Aged Equipment Repair Policy
We understand that some of our customers possess electronics equipment that has been in use for more than a decade. While we appreciate the longevity of your products, it’s important to note that equipment aged 10 years or more may encounter challenges related to compatibility, availability of spare parts, and overall reliability. Therefore, sending equipment aged 10 years or more for repair is not recommended.
For such equipment, a $50 flat fee is applicable for the repair evaluation, covering assessment and issue identification. Please note, this fee is non-refundable.
Consider Repair Costs:
Repairs for equipment over 10 years old could outweigh the cost of new replacements. Evaluate expenses against the product’s current market value.
Performance and Quality Alert:
Repairs on equipment 10 years or older might not fully restore original performance due to aging components and compatibility concerns.
For guidance on managing older equipment, reach out to our customer support.
Please call 650-965-8020 ext. 703 or email tech@setcomcorp.com with any questions.