How can we help you?
Discover the epitome of exceptional customer service. Our team of dedicated professionals is committed to providing personalized solutions, prompt assistance, and a customer-centric approach. Experience the difference and let us be your trusted partner in success.
Setcom Office
3019 Alvin DeVane Blvd.
Suite 560
Austin, TX 78741
Main: 650-965-8020
Fax: 650-965-1193
Online Calendar
Use our online calendar to pick a time that works with your schedule. Talk with a professional about solving your unique needs
w-9 Tax Download
Returns, Repairs & Conversions
These are the steps if you need to send a product back for repair or replacement. Please note that this form is for new requests only.
- Complete the Return Merchandise Authorization Form (RMA) below
- Your request will be reviewed by our team and assigned a case number.
- Once reviewed, you will receive an email with your case number.
*** Setcom reserves the right to invoice for items where no problem is found. Please ensure that items are thoroughly tested prior to sending them for repair.
*** If a product was purchased through a Setcom dealer, please contact that dealer for their return policy information.
Mailing Address
Attn: Repair Department
3019 Alvin DeVane Blvd.
Suite 560
Austin, TX 78741
Main: 650-965-8020
Fax: 650-965-1193
eMail: tech@setcomcorp.com
Setcom Office
3019 Alvin DeVane Blvd.
Suite 560
Austin, TX 78741
Main: 650-965-8020
Fax: 650-965-1193
Warranty Information
Radio Designator List
The following information is only a general guide to Setcom’s radio designators and compatibility. If you would like more information about which radios are compatible with Setcom systems, please call us at 650-965-8020
| Name | Make | Models | TX Level | Radio Cable |
|---|---|---|---|---|
| LG | Bendix King/ Relm | DMH5592 | 5 | RCB-xxLG |
| WM | Bendix King/ Relm | KNG-M150 | 5 | RC-xxWM |
| XG | Garmin | GTR225 | 4 | RCB-xxXG |
| GTA | Harris (M/A - COM) | Orion, Jaguar 725M, M7100 (DB25 direct connect into control head) | 5 | RC-xGTA |
| GTC | Harris (M/A - COM) | Orion, Jaguar 725M, M7100 (Harris Extended Option Accessory Cable Needed) | 5 | RC-xxGTC |
| GTE | Harris (M/A - COM) | M7300, M5300, XG-100M, XG-25M, XG-75M | 5 | RC-xxGTE |
| GTH | Harris (M/A - COM) | CH-721 & CH-100 control heads on Harris M7300-series and XG-series mobile radios | 5 | RC-xxGTH |
| GTK | Harris (M/A - COM) | XL-185M, XL-200M | 5 | RC-xxGTK |
| HA | Hytera | Hytera MD78X Series | 5 | RCB-xxHA |
| Y17-1 | ICOM | M602, M604, M604(A), M504A-71, M506-31, M506-41, M510, M605 Radios | D | RCB-xxY17-1 |
| Y17-1(MAC) | ICOM | ICOM M602, M604, M604(A), M504A-71, M506-31, M506-41, M510, M605 *Note: if the user wants to use the ICOM hand-mic in conjunction with our system, they need the MACB-Y17-1 | D | MACB-Y17-1 |
| Y3 | ICOM | A-110, A-120 | B | RCB-xxY3 |
| YB | ICOM | F5400, F6400, F7510 | 0 | RCB-xxYB |
| YY | ICOM | A200, A200B, A210, and A220 | 5 | MAC-7AYY-6 |
| YZ | ICOM | F5201/F5202, F320, F420, F520, F1020, F2020, F1721x, F1821x, F2721x, F2821, F110, F111, F121, F5021, F610, F620, F621, F5061, F5062, F5063 | 4 | LMACB-YZ |
| KI | Kenwood | TK-730, TK-830, TK-6110 | D | RCB-xxKI |
| KN | Kenwood | TK-690, -790, -890 (for RF deck; 25-pin connector) | D | RCB-xxKN |
| KO | Kenwood | TK690, 790, 890 (for control head; pins only) | D | RCB-xxKO |
| KR | Kenwood | TK740, 760, 762, 840, 860, 862, 940, TK-780, 880, 980 | D | RCB-xxKR |
| KS | Kenwood | TK-7150, TK-8150 | D | RCB-xxKS |
| KU | Kenwood | TK-5710B, TK-5710H(B), TK-5810, TK-5810B | D | RCB-xxKU |
| KV | Kenwood | TK-7160H, TK-8160H | D | MACB-xxKV |
| KW | Kenwood | NX700, NX800, NX900, NX-5000, NX-5700, NX-5800, VM5000, VM5930, VM7000, TK-5720, TK-5820, TK-7180, TK-8180, NX-5200, NX-5900/NX5900(B) (TK-5930) | D | RCB-xxKW |
| KX | Kenwood | TK-7360, 8360, 7302, 8302, NX-820, NX-840, NX-3820 | D | RCB-xxKX |
| M10 | Motorola | CM200D, CM300D, PM400, CDM 750, 1250, 1550, 1550LS+, PRO5100, PRO7100, XPR 2500, GM160, GM300, EM200, EM400,MTM800, PM1200 | 5 | RC-xxM10 |
| MTM | Motorola | MTM5x00 series radios | 5 | RC-xxMTM |
| MU | Motorola | Syntor X-9000, Maratrac with Advanced Control Head, Spectra, XTL and APX Series Radios that use Motorola's Motorcycle Accessory Cable (3080010R04 [HLN7026B]) as per Motorola: The motorcycle radio installation is NOT APPLICABLE FOR 100W radios, APX 4500/APX 1500 radios and O9 control heads | 5 | MACB-MU |
| MU4K | Motorola | APX/XTL series of mobile radios, dash-mount or remote-mount versions, PM1500 Radios | 5 | RC-xxMU4K |
| MU5 | Motorola | XPR4300, 4350, 4500, 4550, 5350, 5550, DGM4100, DGM5000, DGM5500, DGM8000, DGM8500 | 5 | RC-xxMU5 |
| MW | Motorola | Maxtrac, M1225, CM200, CM300, PM400 Possibly: M100, M208, M216, M120, M10, SM120 | 5 | RC-xxMW |
| SQ | Standard | GX5500S, GX2000, GX2100, GX2150 (NOT GX1600!) | 5 | RC-xxSQ |
| ZA | Tait | TM8000 & TM9000 Series Radios (i.e. TM8110, TM8115, TM9155H) | 9 | RCB-xxZA |
| ZB | Tait | TM8000 & TM9000 Series Radios (i.e. TM9155H) Created for Lunenburg FD, see case 13134 | 9 | RCB-xxZB |
| TD | Technisonic | TLC-100 (a.k.a. Til-90-6R) and TMS-150 (a.k.a. Til-91-DE) | MAC-7ATD | |
| TF | Technisonic | TDAM-1000 (TMS-110) | F | RCB-xxTF |
| Y14 | Vertex | VX-2100, VX-2200, VX-4200, VX-7200, 4600I | B | RCB-xxY14 |
| Y15 | Vertex | VX-4000, VX-5500, VX-6000 | 5 | RCB-xxY15 |
| Unterminated | - | Unterminated Radio Cable | (set by user) | RCB-xx |
Product Documents
Please use our online resource to easily find additional product information such as wiring diagrams, troubleshooting notes, user guides and instruction manuals.
| Type | Product | Description | Document |
|---|---|---|---|
| General | Service bulletin describing the proper way to clean Setcom wired and wireless headsets |  | |
| LiberatorMax | LiberatorMax | LiberatorMAX MIC Description and Placement |  |
| LiberatorMAX User Guide (CSB-990MAX, CSB-992MAX) |  | ||
| LiberatorMAX Industrial Specifications |  | ||
| LiberatorMAX🔥 | LiberatorMAX🔥 User Guide (CSB-900MAX, CSB-901MAX, CSB-902MAX, CSB-905MAX) |  | |
| MS-900MAX User Guide |  | ||
| LiberatorMAX🔥 Specifications |  | ||
| 900 Series Wired Headsets | 8B Headset | Exploded Parts View for 8B-900, 8B-901, 8B-901-1 |  |
| CSB Headset | Exploded Parts View for CSB-900R/L, CSB-901R/L-1, CSB-901R/L-8 |  | |
| 900 Series Wireless Headsets | Installation guide for gel earpads on wireless headsets |  | |
| Instructions for W3 and W4 headsets and base stations |  | ||
| Installation guide for Aerial Advantage antenna |  | ||
| Bluetooth Police Motorcycle Wireless - MOCS II | MOCS II | System Guide / Instructions (SBTx-xx, MBT-x) |  |
| Reference Guide (SBTx-xx, MBT-x) |  | ||
| Pairing Guide Video (SBTx-xx, MBT-x) |  | ||
| Police Motorcycle Helmet Kits | Full Face | Installation Guide (kit ending in "4IM") |  |
| Half Shell | K_-11S & K_-21S Installation Guide |  | |
| Police Motorcycle Wired ComKits | Manual for mobile-only without public address (71 Series ComKits) |  | |
| Manual for mobile+portable with public address (63 Series ComKits). MCH-63MU, MCB15-63xx, and other related kits. |  | ||
| Addendum for installation of Setcom's new Universal push-to-talk (PTT) bracket |  | ||
| MWB15-63xx installation guide. For 63-series wired cable kits on 2015 BMW Motors. |  | ||
| Suggested PTT Assembly Instructions |  | ||
| System 900SP | 900SP | MS-900SP Single Person System User Guide |  |
| System 950 / 977 | 950 / 977 Intercom | System 950 Summary |  |
| IM-950 Intercom Master Station User Guide |  | ||
| IM-977 Intercom Master Station User Guide |  | ||
| RRC-950 Radio Routing Controller User Guide |  | ||
| System 1310 | 1310 Intercom | System 1310 Manual |  |
| Master Station 1350 User Guide |  | ||
| System 1600 | 1600 Intercom | System 1600 Manual |  |
Legacy Product Documents
Legacy product documents such as wiring diagrams, troubleshooting notes, user guides and instruction manuals.
| Type | Product | Description | Document |
|---|---|---|---|
| Liberator Motorcycle Wireless (PO) | SuperMic | Portable-Only SuperMic (M2A version) Instruction Manual |  |
| SuperMic | Portable-Only SuperMic (M9 version) Instruction Manual |  | |
| Liberator Motorcycle Wireless (PO) | LiberatorMic | Liberator Portable-Only Code Block Information |  |
| Instructions for matching a Liberator wireless SuperMic with a wireless handlebar PTT unit |  | ||
| Liberator Portable-Only motorcycle cable kits (MW_-31) Installation Guide |  | ||
| Example Configuration |  | ||
| Product Specifications |  | ||
| Liberator Portable-Only Code Matching |  | ||
| Bluetooth Motorcycle Wireless (PO) | MOCS I | System Guide / Instructions (SBx-1xx, MBx-31) |  |
| Reference Guide (SBx-1xx, MBx-31) |  | ||
| Troubleshooting Page |  |
